Ideas about Excellence

JT Foxx, Excellence and Mylene Fernström

By Mylene Fernström | Aug 3, 2017 | 0 Comments

  Ever heard people talk about Excellence and wondered what all the fuss is about? Here is a paragraph out of my book ” The Book on Excellence – How to Become Memorable and Build Cultures of Self-Excellence” that explains the thoughts behind what Self-Excellence is all about and why when I think about Excellence…

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Measuring the performance of your Customer Service

By Mylene Fernström | Apr 24, 2017 | 0 Comments
customer service

  Measuring the performance of your customer service department is critical to achieving success.   We must agree to something. If you want to improve, you must measure. They go together. You can not take proper steps toward improvement if you do not have insights on what you should do.   However, many people find…

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Foundations of great customer service

By Mylene Fernström | Apr 21, 2017 | 0 Comments

    Excellent Customer Service is one of the things that every company in the world must achieve. Otherwise, they won’t survive in this competitive world!   Last time, we were studying what wast excellent customer service. We also discussed one of the most important aspects of customer service. That means being humble. Remember you…

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