Posts by Mylene Fernström

How to achieve Business Excellence in 3 steps.

  How to achieve Business Excellence? This depends on how you ask. everybody seems to have a different thing to say. The truth is, there is no magic formula that you can do. Only good leads that can you can follow to start walking the invigorating path to excellence.   If you have tried to…

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The Real Leader Entrepreneur

  One of my favorite quotes says that an entrepreneur is somebody who jumps out of a plane and learns how to make a parachute on its way down.  I don’t know about you but to me… this sounds like leadership.   In any field you are currently working, you are called to be outstanding,…

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How to have a mindset of excellence.

  Excellence begins in out mindset. There is no other way to achieve it. If repetition is required for mastery.. mindset is required to achievement. Human beings do not take action if they don’t believe in something.   Think for a moment, would you jump out of an airplane if without knowing that you wouldn’t…

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JT Foxx, Excellence and Mylene Fernström

  Ever heard people talk about Excellence and wondered what all the fuss is about? Here is a paragraph out of my book ” The Book on Excellence – How to Become Memorable and Build Cultures of Self-Excellence” that explains the thoughts behind what Self-Excellence is all about and why when I think about Excellence…

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Measuring the performance of your Customer Service

  Measuring the performance of your customer service department is critical to achieving success.   We must agree to something. If you want to improve, you must measure. They go together. You can not take proper steps toward improvement if you do not have insights on what you should do.   However, many people find…

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Excellence in Customer Service

    Excellence in customer service is one of the areas where no business can afford to miss. Let’s face it, customer service can make or break a business.   Don’t you believe me? Let’s check something to realize how important can this be!   When was the last time you visited a place where…

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